Travel services for professionals
Unlock fascinating career opportunities in the travel industry — join the RateHawk team!
RateHawk is the unrivalled online booking tool for travel professionals. We lead the way in accommodation with 2,6m+ hotels worldwide from 260+ suppliers, air tickets, transfers and car rentals, and other services all in a single system.
We are looking
for Virtual Customer Service Associates
who will provide top-notch support
for our clients and help them resolve any requests
related to their bookings.
Are you ready to launch
your career journey in travel tech?
Hit the road!
Apply
Scroll down to learn more
At RateHawk you will
-
Grow and develop along with the company
We provide opportunities to help boost your career from the very start - thorough onboarding, trainings, multicultural communication with the global team.
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Embrace freedom beyond frontiers
Remote work, flexible processes and open and transparent corporate culture.
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Feel confident about your future - we’ve got your back
RateHawk is a part of Emerging Travel Group, spanning over 220 markets worldwide. We offer salaries in USD, provide paid vacations and other benefits.
Our achievements
Our brands are known in 220+ countries
We are growing really fast
-
3500+
employees globally
-
1000+
newcomers in 2024
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9 offices worldwide
Including headquarters in Lisbon, offices in Dubai, London, Singapore and other locations.
Latin American team
Our dynamic team in Latin America is 77 people strong and growing! While the majority of our talented members from Argentina, Bolivia, Brazil, Columbia, Ecuador and Peru work in the Operations department, we′re also proud to have dedicated managers in HR, Training, Sales, and Business Development teams. Together with the global team this diverse mix of skills and expertise helps us deliver exceptional service and innovative solutions across the region.
What you will do:
- Provide support to our customers with existing reservations
- Handle incoming calls and offering initial assistance to our B2B partners
- Make confirmation calls to hotels
- Record information in the CRM system regarding completed tasks
You are expected to have an English proficiency level of B2 or higher, access to a laptop or PC, and a stable internet connection with a speed of at least 20 mbps.
We offer you:
- Working in a stable, rapidly growing global company
- Support of the worldwide multicultural team
- Opportunities for a good career start and further development
- Remote work
- Salary in USD/EUR and benefits package
About the hiring process
We value your time, so our hiring process is designed to be smooth and efficient. It consists of just 3 simple steps:
- Work-style assessment
- Customer care assessment
- HR interview round
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